1. Return shipping for collection point deliveries

If you wish to return a smaller product that was delivered to a collection point or via Budbee, please log in to your account pages.

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The store applies the following return fees:
Packages delivered to a collection point: SEK 99

Refunds for received and approved returns are processed within 30 days.

2. Return shipping for home deliveries

If you wish to return a larger product that was delivered by home delivery, such as a headboard, you can create a return case by clicking here:

Return shipping for home delivery

The store applies the following return fees:
Packages delivered by home delivery: SEK 500

Refunds for received and approved returns are processed within 30 days.

Under the Swedish Distance Contracts Act, as a consumer you have the right to withdraw from your purchase within 14 days from the date you received your goods. The right of withdrawal applies only to private individuals, not businesses. Please also read the section “What is not covered by the right of withdrawal?” further down.

The right of withdrawal applies provided that the product is kept in substantially unchanged condition and the packaging is unbroken. If the right of withdrawal applies, you create a return case. The consumer is responsible for return shipping costs and handling fees.

When returning a product, you bear the risk for the item. It is therefore very important that the product is returned unused, in unbroken original packaging, and that any labels and manuals are included. Pack your return carefully. You may of course use the same outer packaging that the product was originally shipped in. Do not use the original product packaging as outer packaging, as this may damage the original packaging. The item remains in your possession until we have received the return. If you have questions regarding the right of withdrawal or returns, you are welcome to contact our customer service.

If the product has been handled to a greater extent than was necessary to inspect it, we reserve the right to apply a deduction for depreciation, in accordance with the Swedish Distance Contracts and Off-Premises Contracts Act.

Refunds for received and approved returns are processed within 30 days.

What is not covered by the right of withdrawal?

Exceptions to the right of withdrawal apply if your product is a made-to-order item that we do not keep in stock, meaning that it has been specially ordered specifically for you and/or produced according to your specific wishes. If your product is defined as a “made-to-order item”, this means by definition that it is specially ordered and produced after your order. All items described as “made-to-order”, i.e. items that are not in stock, are therefore not covered by open purchase or exchange rights. The right of withdrawal does not apply to products with broken seals that cannot be returned for health or hygiene reasons, for example duvets, pillows, towels, mattress protectors, mattress toppers, duvet covers, pillowcases and sheets.

If you have received products that are damaged or faulty, please email us as soon as possible, but no later than two months after delivery. Include photos, a description of the fault and your order number. In some cases, the product may need to be returned to us for assessment. We handle each complaint individually and will get back to you with information after the assessment has been carried out together with the supplier. If the complaint is approved, Sängvaruhuset will cover the costs of return shipping and any new shipping fee.

Only original faults are covered by the right to complain. The right to complain does not cover defects caused by normal wear and tear. Sängvaruhuset reserves the right, in the first instance, to remedy the fault, in the second instance to replace the product, and as a last resort to repurchase the product.

In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes.

If you wish to cancel an already completed purchase of a made-to-order item, we will of course help you cancel your purchase to the extent that we can. This must be done within 24 hours of placing the order to ensure that we have not already forwarded your special order to the supplier. In certain exceptional cases it may be possible to cancel a purchase even after 24 hours, but only if we in turn are able to cancel the purchase with the supplier. There are no guarantees that this will be possible.

We do not guarantee delivery times but only communicate the supplier’s approximate delivery times. Delivery times vary and are based on how busy a supplier’s factory is at any given time. The fact that delivery has taken longer than estimated is generally not an acceptable reason to cancel a purchase.

When you shop with us, you should always feel confident that you receive the best service. That is why we offer a price guarantee on beds and mattress toppers. This means that if you find the same product at a lower price elsewhere, we will match the price.

Terms of the offer:

• We price match against all Swedish online retailers and physical stores.
• The price guarantee applies only to beds and mattress toppers, both online and in-store.
• The lower price must be a regular price or campaign price.
• The price guarantee does not apply to clearance sales or products sold in limited quantities. It does not apply to special offers that require special actions, such as first-come-first-served offers.
• The price from the other retailer must be current and you must be able to prove the lower price with, for example, a photo, advertisement, link or other sales material.
• The price comparison applies to current advertised prices. By advertised prices, we mean prices shown on, for example, in-store signs, websites or printed advertising.
• The product with the lower price must be identical to the product we offer.